INTRODUCTION
Our customers are our strength and keeping their privacy safe is our priority. We offer extreme safety to our customer’s privacy to make them easy and loyal. It is not only our official responsibility but also an ethical responsibility. We give due importance to this responsibility so that our customers can easily make purchases from us with the assurance of the safety of their details.
This privacy policy section will aware the customers about how their data is collected, maintained, and safety is assured.
1. Crucial information related to privacy
To keep your personal information private, we have hired a data privacy manager who will be responsible to answer any of your queries related to your privacy. Customers have awareness about their data collection, maintenance, and safety so they can get to know that their data will be used only for processing and will not be used illegally.
2. Contact details
Here are the contact details for any query.
The full details of ladder store are:
Company number:
12283663
Contact:
+44 011 6318 0448
Data Privacy Manager:
Jibran, Ahmed Afaq
Email address:
Sales@ladderstoreco.co.uk
Postal address:
182-184 High Street North, East Ham, London E6 2JA
3. How the data will be collected?
Data is collected by using different modes.
A) Direct interaction
The data is collected directly from customers when they are filling in specific documents or through email, post, phone, feedback, checkout, or any other inquiry, etc.
B) Automated interaction
In this method, the technical data and browsing actions or patterns are collected automatically.
4. Aim to collect data
We collect data for processing purposes only. We do not share your information with any third party or with anyone. The data is shared for your concern and with your consent keeping in view the UK law. The data is only shared with those institutions which are regulating on our behalf. The organization with which we share your data are given below:
Credit reference agencies
IT support
Marketing communications agencies
Couriers
Payment providers
Market analytic service providers
Market research service providers
Direct marketing communications consultants
5. Technical data
a)The providers of search information (Google-based)
b) Google Analytics (based outside the EU)
c) The networks of advertisement
Transaction, contact, and Financial Data from the providers of delivery, payment, and technical services (Pay Pal based inside the EU)and Contact Data and Identity from Public sources (Electoral Register inside the EU)
6.Transferring information outside the EEA
Numerous organizations which are providing us services are present in European Economic Area (EEA). Some organizations are located outside European Economic Area, so your personal information is transferred outside the EEA by complying with the laws. We guarantee that customers’ information will be used only for legal needs by these service providers.
7.Cookies
Cookies are the documents that catch and accumulate the information of different visitors to our website. Different types of cookies are used for analytical functions. Cookies are used for immediate marketing purposes. Customers have the right to accept or reject cookies.
8. Legal advisors
Data is shared for processing only. We are fully aimed at not disclosing your personal information. The third party that deals or processes your data complies with information protection law.
9. Third parties
Your data can be shared with the following third parties for your concern:
a) Service providers as processors in EEA or outside. They offer IT services, system administration, web services, enhancement services, and accounting services.
b) Credit agencies based in the UK as processors. They process your data to assess you for credit.
c) HNR&C, regulators, and other authorities based in the UK need reports of certain circumstances’ processing activities.
d) Legal advisors work as processors and joint controllers, including bankers, lawyers, insurers, auditors, and consultants based in the UK. They offer legal services, consultancy, banking, and accounting service.
| NAME | DESCRIPTION | PURPOSE |
| Name Cheap | Hosting Provider | We host all our website files on Name Cheap |
| SagepayName Cheap | Hosting Provider | Offsite credit/debit card processing |
| Google Analytics | Analytics Provider | Website analytics |
| Tawk Chat | Web Service Provider | Online support for site visitors |
| Service provider | Social media advertising |
10. How we use your personal information
Personal details are solely used according to UK law. We use your information only in the following circumstances.
a) For contract
b) Your data is used where accepting with a regulatory and legal obligation is significant
c) For our legitimate interests, but the violation of laws is strictly prohibited.
11. How we conserve your information
We are a driving and a protected team that is working ambitiously to conserve your personal information. We use reasonable gauges to preserve customers’ data that they give us. The information is secured by a secure socket layer (SSL) system. This is a common technology that provides a relation between websites and internet browsers. Firewalls hurdle unauthorized access to our servers based in a secure location.
12. Alterations to our privacy policy
The modifications in our privacy policy will be updated for amenity. We established the policy by keeping in sense the laws and regulations according to UK law.
This policy was established and revised in May 2018 according to all the constitutions. So if you have any concerns about our policy, do contact us.
13. Information Commissioner Office (ICO)
Customers have the right to complain to Information Commissioner Officer if they find anything wrong related to the privacy policy or they faced any illegal actions related to privacy. But we recommend them first to make the issue clear by telling us firstly. So that the problem can get resolved. It might be through human error so talk to us first before going to ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: +44 011 6318 0448(national rate)
Email: casework@ico.org.uk