Terms and conditions
Our contact details are given below:
182-184 High Street North, East Ham, London E6 2JA
The procedure of buying products:
Ladder store provides a very simple procedure of buying products to its customers so that they can have access to all the products without any difficulties. They have the option to purchase the products either through debit or credit card. They also have the option to buy products directly through cheques using the above contact details. Cash must be paid in Pounds Sterling.
Places from where purchase orders are taken:
We take purchase orders from colleges, administration departments, and NHS, and an invoice is sent to the customer.
Tax charges are 20% VAT.
For delivery queries, you can refer to our delivery and returns policy section given on our site.
Customer’s orders are placed on a firm sale basis. Customers need to choose the exact product for the prevention of any inconvenience. If the customer changes his mind after receiving the products due to certain reasons, he needs to immediately inform us using the above contact details. Any late complaint or returning request will not be considered.
Terms and Conditions
All our terms and conditions are applicable to all our customers.
Terms and Conditions applicable to Consumers:
According to our terms and conditions, a consumer is an individual who is covered by the Consumer Rights Act 2015 and not performs for his trade or business. Also, distant selling legislation is pertinent to him.
Terms and Conditions applicable to Business Customers:
According to our terms and conditions, a business customer is somebody or a company that operates for his or her exchange or business and is not covered by the Consumer Rights Act 2015. Also, the distant selling legislations are not pertinent to him.
Prices & Quotations
Ladder Store can alter the price at any moment. If we are not bound by any contract, then it is our choice to supply you with a certain product or not. We can change a commodity layout or specifications without issuing a notice. We have this liberty to assure some of our defensive measures.
Because rates are important for our customers, so we used to inquire our customers about their satisfaction level with our rates to make them acceptable for our customers.
The setting of the contract price
Ladder store shall be approved to fix the contract price of the commodities or services either before or after the contract because the rates can be altered due to various reasons provided below:
1. Because of an increment in the cost of raw materials which are used to create the basic commodity for completing the agreement
2. Where products are not easy to manufacture
3. Because of some reasons which are not under the control of Ladder stores like pricing negligences, fluctuations in currency, or any governmental actions
Graphics, design, and typographical errors
Any portraits, weight, standards, explanations, or enactment specifications provided on the site are presenting a general picture of the product. Customers need to make use of products according to precautions. Any damage caused by using our product is liable to customers. Ladder store has the freedom to enhance any typographical omissions and shall not be bound by mistakes on the website.
Retention of Title
The following conditions shall apply to all agreements relating to products. Any termination of the Contract will not constrain the Ladder Store rights.
The delivered product will be the property of the company till it receives all amount of product.
The customer has to conserve the goods from the date or dates on which the risk therein passes to it. If there occurs damage to the product while the full amount of product is not provided then the customers will be accountable to provide full payment.
Risk of Damage to Goods
Once the products are delivered, then the cost of damage to goods is transferred to customers. In case you find any damage on the company’s behalf, do contact us immediately. We advise you not to approve any product which posses any indication of damage.
We shall not be accountable for any damage which is caused by not following our prevention, a flaw in articles from the wrong usage, negligence, dangerous working situations, not fulfilling our guidance whether oral or in writing, misusage or alteration or repair of the articles without our permission.
If you discover any issue in the quality or condition of the products or these are not working appropriately, you shall inform us within 3 days from the date of delivery or within a reasonable time after finding of the deficiency or failure. In case, you will not tell us within a specific time then we will not liable for the product flaw and you are responsible to pay the price as agreed.
But if you will tell within an acceptable duration, then we can do any of the following things for you:
1. Repair the defective product at our expenditure
2. Can replace the products
3. Reimburse the price
If Ladder Store chooses the option of exchange or repairs the product, then the delivery time will be broadened accordingly.
Returns and Exchanges
For return and exchange information, please refer to our Delivery and Returns section given on our website.
One year is the warranty period for our products. We will repair your products only if the shortcoming is by our side like due to inappropriate development and not because of customers’ misuse.
When the goods are installed, the use of any fraction of the goods shall be a permission of the installation. Installation and cost shall become due under the decided contract terms.
The portraits showed on our site are a general picture of the product with a color code. We try to illustrate a true picture but due to the limitations of matching painted steel to the printing procedure or pixelation onto computer pictures, colors demonstrated offer a decent, but approximate guide. For precise color sources, painted steel samples are provided on request from our sales team by reaching us using the above contact methods.
Quotations for labors
All quotations for labor determines the following:
1. Sustenance of facilities by the buyer for deduction of packaging and materials
2. Clear entry of large goods vehicle up to 40′ trailer size
3. We usually work on working days. If you want weekend work, then an additional amount will be charged which will be decided upon in writing
4. Clear area prepared for the installation of the goods
5. Customers must be helpful when installation is taking place. There must be no impediment while installation. In case any damage occurred while installing by the side of customers, then an extra cost incurred will be charged
6. Access to regular facilities
7. Sustenance of sufficient lighting and power to the area
Payment must be done within 30 days from the invoice date.
Customer Specification and Liability
If a bespoke product is prepared according to a specification layout, method, or guidance provided by others, then the genuineness and precision of the method will be up to customers. In case, while following their guidance, we faced destruction then the customer will be responsible to give the cost incurred.
Risk in the Goods
The threat in the commodities will be up to buyers when products are sent or delivery is delayed on the customer’s request while the product is prepared to send.
Cancellation of Order
For cancellation of order information, see the delivery and return section on the website
All portraits, articles, and other data provided by or on behalf of Ladder Store are supplied upon the condition that the customer will not disclose or use them in any way except for their objectives of installing or operating the goods for which they are allotted without the company’s written approval.
Copyright and all other intellectual property rights of all drawings, documents, and other information prepared and supplied by Ladder Store shall remain their asset.